Business Call Management System
Missed transfers, lost recordings, and tangled routing cost you customers every day. Agilis gives your team one platform to transfer, route, and record every conversation — with full compliance built in.
Conceptual diagram — illustrative, not to scale
Every Call Management Tool in One Place
Warm Transfer
Brief the next agent before handing off the customer. No repeated explanations, no frustration.
Blind Transfer
Send calls instantly to another extension, department, or external number with a single click.
Ring Groups
Ring multiple agents simultaneously or in sequence until someone answers — perfect for shared inboxes.
Hunt Groups
Cascade calls through a prioritized list of agents so every call finds an available teammate.
Call Recording
Automatically record inbound and outbound calls. Pause and resume for sensitive data segments.
Cloud Storage
Secure, searchable recording archive with role-based access. Retrieve any call in seconds.
Compliance You Can Prove, Not Just Promise
Agilis encrypts recordings in transit and at rest, supports consent prompts, and provides audit trails for regulators. Whether you handle payment data or EU customer records, your call operations stay compliant by default.
Illustrative workflow
Illustrative workflow: an e-commerce business can route customer calls to the appropriate team, use warm transfers to brief the next agent, and log outcomes in its CRM. Specific results depend on configuration and process.
Set Up Ring Groups in 3 Simple Steps
Create Your Group
Name your ring group — e.g., 'Sales Team' or 'After-Hours Support' — and choose simultaneous or sequential ringing.
Add Agents
Drag and drop team members into the group. Set ring timeout, overflow destination, and business hours.
Go Live
Assign the ring group to a phone number or IVR option. Calls start routing immediately — no IT ticket required.
IVR, call routing and recording — part of the Agilis predictive dialer & IVR solution.
Frequently Asked Questions
Routes to the same central contact — IVR / ACD / Call Management will be preselected.