Cookie Policy
Effective Date: January 1, 2026 | Last Updated: August 2026
1. Understanding Cookies
Cookies and local storage tokens are small text files placed on your terminal device to ensure dashboard session persistence, provide security validation, and track application performance.
2. Categories of Cookies We Use
Strictly Necessary Cookies
Required for logging into the ACS Client Console, authenticating API tokens, and maintaining active contact center sessions.
Performance & Analytics Cookies
Used to quantify system latency, identify UI bottlenecks, and track how documentation and landing features are consumed.
Functional & Preference Cookies
Retains dashboard theme parameters, custom view states, and timezone configurations for reporting suites.
3. Managing Cookie Preferences
You can block or purge cookies using your browser settings. However, disabling essential session tokens will prevent access to authenticated portions of the ACS Client Portal.